Privacy Policy

Data controller and data protection officer

Ninecasino determines the purposes and means of processing your personal data on the Ninecasino platform. The company acts as the data controller under applicable privacy laws. You may contact our Data Protection Officer at [email protected] for questions about processing your personal information.

Information we collect

• Personal identity information such as name, date of birth and nationality.
• Contact details including email address, postal address and phone number.
• Account and financial information including user ID, transaction history and payment method data (processed in accordance with payment processor policies).
• Verification documents and proofs of address as required to verify identity and comply with licensing requirements.
• Usage and device data such as IP address, browser type, device identifiers and login timestamps.
• Communications and support interactions, including tickets and messages submitted to Ninecasino.
• Marketing preferences and consent records.

How we use your information

We use your personal data to provide services on the Ninecasino platform, verify identity, process payments, and respond to customer support requests. We use data to comply with legal and regulatory obligations, prevent fraud and money laundering, protect the safety of users, and operate, maintain and improve the platform. Where you have given consent, we may use data for direct marketing and to tailor content and offers. We also perform analytics and reporting to monitor service quality and platform performance.

Legal bases for processing

Our processing is based on: (a) performance of a contract or to take steps at your request to provide services; (b) compliance with legal obligations relevant to gambling, AML/CFT, and consumer protection; (c) legitimate interests in protecting users, ensuring security and improving services; and (d) your consent for direct marketing or other activities where consent is required by law.

Sharing and disclosure

We may disclose personal data to: (a) service providers and contractors who process data on our behalf; (b) regulators or law enforcement authorities as required by law or licensing obligations; (c) entities involved in mergers, acquisitions or corporate reorganizations; (d) with your consent, including marketing partners that you opt in to receive communications from. We do not sell personal data to third parties.

International transfers and data security

We may transfer personal data to recipients located outside the jurisdiction where data was collected, including to countries that may have different data protection laws. Where such transfers occur, we implement appropriate safeguards such as contract clauses and ensure data is protected by technical and organizational measures, including encryption in transit (TLS) and at rest where feasible. Access to Ninecasino systems requires authentication and we employ measures such as multi-factor authentication where available. We use security controls to protect data against unauthorized access, disclosure, alteration or destruction.

Cookies and analytics

Ninecasino uses cookies and similar technologies to operate the platform and understand usage. We rely on this data to monitor performance, offer relevant features, and conduct analytics. You may manage cookie preferences through your account settings. For more details, see our cookie policy.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to meet legal and regulatory obligations. Records may be kept for the duration required by applicable gambling, tax and anti-fraud laws, and longer for the establishment or defense of legal claims. When data is no longer required, it is securely deleted or anonymized for statistical use.

Your rights

• Access: you may request a copy of your personal data held by Ninecasino and receive it within a reasonable timeframe.
• Rectification: you may request correction of inaccurate or incomplete data.
• Erasure: you may request deletion of personal data where there is no compelling legal basis to continue processing.
• Restriction: you may request that we limit processing in certain circumstances.
• Portability: you may request a structured copy of your data to transfer to another controller where feasible.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
• Objection: you may object to processing based on legitimate interests or direct marketing.
• Complaint: you may lodge a complaint with a supervisory authority if you believe your rights have been violated.

Marketing communications

You may opt out of marketing communications at any time. To update preferences, use the account settings or contact [email protected]. We will honor opt‑outs promptly and will not use your data for marketing without your consent where consent is required by law.

Security and account access

Your Ninecasino account is protected by a unique identifier and password. We encourage the use of strong passwords and, where available, two‑factor authentication. You are responsible for safeguarding your login credentials and for notifying us promptly of any unauthorized access.

Age and eligibility

Participation in Ninecasino is limited to individuals who are at least 18 years old. We implement age verification measures consistent with licensing requirements and applicable law.

Changes to this policy

We may update this privacy policy from time to time. We will publish the updated policy on the Ninecasino platform and indicate the date of the latest revision. Your continued use of the platform after such changes constitutes acceptance of the revised policy.

How to contact us

Data Protection Officer: [email protected]. For general privacy inquiries, you may use the same contact address. We will respond within a reasonable timeframe in accordance with applicable law.